Privacy Policy

Effective date: September 11, 2026

SmartShipped (“SmartShipped,” “we,” “us,” or “our”) operates the website smartshipped.com (the “Site”). This Privacy Policy explains how we collect, use, share, and protect information when you visit the Site, request a quote, contact us, or otherwise interact with us online.

1. Information We Collect

Information you provide to us. When you request a quote, contact us, subscribe to updates, or fill out a form on the Site, we may collect your name, company name, email address, phone number, business address, and any details you share about your products, shipping volumes, and fulfillment needs.

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data. This information is collected through cookies, pixels, and similar technologies. See our Cookie Policy for details.

Information from third parties. We may receive business contact information from data enrichment providers, advertising partners, and publicly available sources to help us understand and communicate with prospective customers.

2. How We Use Information

We use the information we collect to:

Respond to your inquiries and provide quotes and proposals
Deliver and improve our fulfillment, warehousing, and logistics services
Communicate with you about our services, updates, and promotions
Operate, maintain, secure, and improve the Site
Analyze Site traffic and usage to understand how visitors use the Site
Measure the effectiveness of our marketing and advertising
Comply with legal obligations and enforce our agreements

3. How We Share Information

We do not sell your personal information. We may share information with:

Service providers that help us operate the Site and our business, such as our CRM and marketing platform (HubSpot), website hosting provider, analytics and advertising partners (including Google), and accessibility tools. These providers are permitted to use your information only to perform services on our behalf.
Business partners and carriers as needed to provide fulfillment and shipping services you have requested.
Legal and safety purposes when required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers in connection with a merger, acquisition, financing, or sale of all or part of our business.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the Site, remember your preferences, analyze traffic, and support our advertising. You can manage your cookie preferences through the cookie banner on the Site or through your browser settings. For more information, please review our Cookie Policy.

5. Marketing Communications

If you subscribe to our updates or request information, we may send you emails about our services. You may unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at info@smartshipped.com. We may still send you non-promotional messages related to your account or ongoing business relationship.

6. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, to maintain our business relationship with you, and to comply with legal, accounting, or reporting requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain processing. To exercise these rights, contact us at info@smartshipped.com. We will respond in accordance with applicable law and may need to verify your identity before fulfilling your request.

9. Children’s Privacy

The Site is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.

10. Third-Party Links

The Site may contain links to third-party websites, including our ScanShip customer portal and social media pages. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top indicates when it was last revised. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.